Last updated: 10 July 2026
Refund & Cancellation Policy
How plan cancellations, trials, monthly billing, annual billing and refund requests are handled.
Trial And Free Plan
The Free plan may be used for trial and small factory evaluation within plan limits.
Factory1 may restrict excessive usage, abuse or automated misuse even on the Free plan.
Monthly Plans
Monthly paid plans are billed for the agreed subscription month.
Customers may request cancellation before the next billing cycle by contacting Factory1.
Annual Plans
Annual plans may be offered with custom commercial terms.
Refund eligibility for annual plans will be defined in the signed order, invoice or written agreement.
Refund Eligibility
Refunds are generally not provided for completed billing periods unless required by law or agreed in writing.
If a duplicate payment, billing error or failed provisioning occurs, Factory1 will review and correct the issue.
Cancellation Process
To cancel, email official.factory.one@gmail.com from the owner email with organization name and requested cancellation date.
Customers should export required business data before cancellation or deletion.